FAQs

  • Do you travel? What’s the cost?

    Absolutely! We love to hit the road and can travel to any location accessible by truck. The cost? It varies depending on the specifics of each event, such as location, scope of work, and timing. We'll assess each case individually to ensure you receive a tailored experience!

  • Do you have a showroom? What are your hours? Do I need to make an appointment?

    Yes, we do! While we welcome walk-ins, we prefer appointments to ensure you receive our undivided attention. Our showroom hours are Monday through Friday, from 10 AM to 4 PM. If those times don’t work for you, just let us know, and we’ll find a time that does!

  • Do you offer customization?

    Definitely! We have our very own C+C (Custom and Creative) department dedicated to turning your dreams into reality, whether it’s modifying our existing inventory or creating something entirely unique just for you.

  • What rentals do you provide?

    We specialize in luxury furniture, drapery, and stunning chandeliers that will elevate your event to the next level!

  • Do you do anything other than rentals?

    Of course! Check out our fabulous Party Pro services and customization options for a full event experience.

  • Can I change my order after signing?

    Absolutely! Just check the rental agreement for all the details.

  • What if I need to cancel or postpone?

    No worries! Again, please refer to the rental agreement for all the necessary verbiage on this.

  • Are there fees other than delivery?

    There can be! Additional fees may apply for installs with limited timeframes, strict start times, late-night strikes, holiday bookings, and those tricky load-ins.

  • Can I pick up my items?

    Yes, if you're using a covered vehicle! Just swing by Monday through Friday and return everything with the same packing materials we provided.

  • How much is delivery?

    Delivery within a 25-mile range starts at 26%. A variety of factors can affect this, including installation and strike times, challenging venues, and holiday schedules.

  • It’s install day – what should I expect?

    Our team will reach out via call or text 30 minutes before arriving. We require someone on-site to confirm placements, approve final setups, and ensure everything is just what you envisioned!

  • What is a Party Pro and how do I know if I need one?

    Description goes here

  • I have a quote—are my items reserved?

    Not yet! Items and labor are reserved only after we receive your signature and deposit confirmation.

  • Where can I submit feedback?

    Description goes hereWe would love to hear from you! Please reach out to us through our feedback channels. Your input helps us continue to provide top-notch service!